When I first joined an educational organization, I learned about Raving fans and how it is important to create raving fans to retain and develop relationships with customers.
What Raving Fans means is creating an exemplary service that the customer will love. It is about giving the customer that bit more than what they have asked for and at times to amaze them.
Most of us from that era strived for creating raving fans. It was about pushing the limits. We would push each other to get the best out of each other. Of course, with this came a sense of personal accomplishment. We learned together - sure there was competition but it was also about building with each other. If there were tough times, we would all pool in to get things done! It was fun to be at work.
Business came in because we were doing the right things of course at the right time!
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